Refunds and cancellation
Discuss a service problem, stop future renewals or request a refund.
Contact us
This policy applies to Can They Find Me, operated by Almario Consulting Limited.
Email support@cantheyfindme.com from your account email. Include the order or invoice reference if available. Leave payment-card details, passwords and security codes out of the message.
Account subscriptions
Use available billing controls or contact support before the next renewal to request cancellation. Removing a website only frees a website slot; it does not cancel an account subscription. Delivered paid reports remain available after cancellation. Cancellation does not automatically refund an already delivered service.
If a paid service has not been delivered or there is a billing error, contact us to review the affected period. Existing one-time reports and separately billed website subscriptions keep their original agreed terms.
Refund processing
Approved refunds are returned through the original payment method where possible, using the order’s agreed currency and recorded amount. The time before a refund appears depends on the provider and your bank.
Your rights
Tell us promptly about duplicate or unauthorised charges and services that do not match the agreement. Nothing in this policy limits rights or remedies that applicable consumer law does not allow us to exclude.